ticodecorate

Effective Date: 2025/12/11

At TICO DECORATE INC. (“Company”), we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website, mobile applications, or other digital platforms (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect
   1.1 Personal Information

We collect personal information that you voluntarily provide to us, which may include:

Contact Information‌: Name, email address, phone number, and mailing address.
Account Information‌: Username, password, and security questions for account verification.
Demographic Information‌: Age, gender, and location (if provided).
Payment Information‌: Credit card details, bank account information, and billing address for transactions.
Communication Preferences‌: Your choices regarding newsletters, promotional emails, and other communications.
1.2 Non-Personal Information

We automatically collect certain non-personal information when you interact with our Services, such as:

Device Information‌: IP address, browser type, operating system, and device identifiers.
Usage Data‌: Pages visited, time spent on site, clicks, and interactions with content.
Location Data‌: Approximate location derived from IP address or GPS coordinates (if enabled).
Cookies and Tracking Technologies‌: Cookies, web beacons, and other technologies used to enhance user experience and analyze traffic.
1.3 Third-Party Data

We may receive information from third-party sources, such as social media platforms, payment processors, or business partners, to enhance our understanding of our users and improve our Services.

2. How We Use Your Information
   2.1 Purpose of Collection

We use your information for the following purposes:

Service Delivery‌: To provide, maintain, and improve our Services, including processing orders, managing accounts, and responding to inquiries.
Customer Support‌: To address your questions, resolve issues, and provide assistance.
Marketing and Promotions‌: To send promotional emails, newsletters, and offers tailored to your interests (with your consent).
Analytics and Research‌: To analyze usage patterns, optimize Services, and develop new features.
Legal Compliance‌: To comply with legal obligations, enforce agreements, and protect against fraud or abuse.
2.2 Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent‌: Where you have explicitly agreed to our processing for specific purposes (e.g., marketing communications).
Contractual Necessity‌: To fulfill obligations under agreements with you (e.g., order processing).
Legitimate Interests‌: Where processing is necessary for our business operations or your interests (e.g., fraud prevention).
Legal Compliance‌: To meet legal or regulatory requirements.

3. Sharing Your Information
   3.1 Third-Party Service Providers

We engage third-party vendors to assist with various aspects of our business, such as:

Payment Processing‌: To securely handle transactions and manage payment systems.
Customer Support‌: To provide technical assistance and resolve issues.
Analytics and Advertising‌: To track user behavior, measure performance, and deliver targeted ads.
Hosting and Infrastructure‌: To maintain website functionality and data storage.

These third parties are bound by confidentiality agreements and are prohibited from using your information for purposes unrelated to their services.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your data is transferred to a new entity.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority, or to protect our rights, property, or safety.

3.4 User Consent

We will not share your information for marketing purposes with third parties without your explicit consent.

4. Data Security
   4.1 Security Measures

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction. These include:

Encryption‌: Using SSL/TLS protocols to secure data in transit.
Access Controls‌: Restricting access to sensitive data to authorized personnel.
Regular Audits‌: Conducting security assessments and vulnerability testing.
Incident Response‌: Having procedures in place to address data breaches promptly.
4.2 Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy. Retention periods vary based on legal requirements and business needs. Once data is no longer needed, it is securely deleted or anonymized.

4.3 Your Role in Security

You play a crucial role in protecting your data. Please use strong passwords, enable two-factor authentication where available, and avoid sharing account credentials.

5. Your Rights
   5.1 Access and Correction

You have the right to access and request corrections to your personal information. To exercise these rights, contact our Data Protection Officer at founditive@ticodecorate.com.

5.2 Deletion Requests

You may request deletion of your data where there is no compelling legal grounds for retention. Note that some information may be retained for legal or operational reasons.

5.3 Data Portability

You can request a copy of your data in a structured, commonly used format for transfer to another service provider.

5.4 Withdrawal of Consent

If you have consented to specific processing activities (e.g., marketing), you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.

5.5 Objections

You have the right to object to processing based on legitimate interests. We will assess your request and respond accordingly.

6. Cookies and Tracking Technologies
   6.1 Types of Cookies

We use cookies for:

Essential Cookies‌: Necessary for website functionality (e.g., session management).
Analytics Cookies‌: To track usage and improve user experience.
Advertising Cookies‌: To deliver targeted ads based on user behavior.
6.2 Cookie Management

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, visit our Cookie Policy page.

7. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

8. International Data Transfers

If you are located outside Canada, your data may be transferred to countries with different data protection laws. We ensure adequate safeguards, such as Standard Contractual Clauses, are in place for international transfers.

9. Third-Party Links

Our Services may contain links to third-party websites. This policy does not apply to those sites. We recommend reviewing their privacy policies before interacting.

10. Changes to This Policy

We may update this policy periodically. Changes will be communicated via our website or email. Your continued use of Services after changes indicates acceptance.

11. Contact Information

For questions, concerns, or requests regarding your privacy rights, contact our Data Protection Officer at:

TICO DECORATE INC.‌

Email: founditive@ticodecorate.com

Mailing Address: 11 Greenery Rd, Markham, ON L6B 0V5, Canada

Conclusion

Thank you for trusting TICO DECORATE INC. with your personal information. We are dedicated to maintaining your privacy and security. If you have any questions or concerns, please do not hesitate to contact us.

TICO DECORATE INC.‌

Email: founditive@ticodecorate.com

Mailing Address: 11 Greenery Rd, Markham, ON L6B 0V5, Canada

This Privacy Policy is effective as of 2025/12/11.